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Christopher

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GoDaddy? WTF [Aug. 10th, 2008|08:35 pm]
Christopher
[Current Mood |unhappy]

GoDaddy, or one of their employees, just attempted to steal $40.76 from me.

Meaning, there are no orders on my account for the past two months, no domains or hosting packages expiring for several more months, yet my bank account notes a nice little charge from GoDaddy in that amount with today's date.

So far, they misread my support ticket I opened for this. Giving them the benefit of the doubt (hey, everyone makes mistakes), I sent them a clarifying email.

Normally, I would call, but I can't imagine the happiest, friendliest workers they have are working the phones at 9:00pm on a Sunday.

Up until now, I've been a pretty happy GoDaddy customer. I suppose what happens in the next day or so will see how that continues.
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Comments:
[User Picture]From: oddigy
2008-08-12 01:19 am (UTC)
Cancel your card, you know the song and dance.

It's possible that your card may have been compromised. Keep an eye out for other fraudulent transactions.

Do you have any information on the transaction such as an order ID? 10:1 odds it's not your account the money was applied to.
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[User Picture]From: vadius
2008-08-12 01:31 am (UTC)
I actually figured something out. I remembered that somehow I was put as an admin contact for another GoDaddy account in the past, and the stupid auto-renew feature just triggered from that from long ago.

I didn't get my email for it because the mail server for that domain isn't currently up for some reason.

Now, the problem I have is that I can't delete my credit card from the account, because it is the only payment method on the account.

However, I can set it to expire this month, so it won't be charged again. Problem solved!
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[User Picture]From: j35u5chr15t
2008-08-12 01:26 pm (UTC)
Glad to hear it was anything malicious or some incompetency on their part. I've always had great service from them. When I first started getting web hosting from them I made some mistake the first time around and had to order it again. I was just getting a month, so it was just a $4 mistake, but they noticed the discrepancy without me notifying them, called me, and gave me a refund.
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